We understand that from time to time you may wish to return a product to us We have created this policy to enable you to return products to us in appropriate circumstances.
This policy shall apply to all our customers, irrespective of their geographical location.
This policy shall apply to all orders submitted through our website.
This document does not affect any statutory rights you may have as a consumer such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013 or the Consumer Rights Act 2015).
You will be entitled to return a product to us and receive a refund in accordance with this policy if:
we receive the returned product within 14 days following the date of dispatch of the product to you.
the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
you comply with the procedure set out in this policy in relation to the return of the product.
In order to take advantage of your rights under this policy, please email firstname.lastname@example.org with your order number with all the required details and then send the product to: ELLE LENE LTD. Unit A.Cut hedge lane.CO6 1RL.United Kingdom.
Products returned under this policy must be sent by a Signed and tracked For delivery.
You will be responsible for paying postage costs associated with returns under this policy
We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
We will not refund to you the original delivery charges relating to the returned product.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we receive your returned product.